To discuss details pertaining to either of the sections below, please click and submit all information based on category that applies to you.
(Custom is Anything outside of prom/bridal)
Have any questions or concerns not listed above? We’re always ready to help! Send us an email at
How long does it take to receive an order once ordered?
Since we do not have garments ready-made and every garment is custom made one by one, and hand sewn to fit our customers specific size, height, color request ,and shape orders can take 2-4 weeks to be completed depending on the current volume of orders. Ready to ship prom gowns 2-3 days.
How will I know when my order has shipped?
After your order has been complete you will receive a confirmation email stating that your order has shipped along with a tracking number. Please allow 2-5 business days for your order to arrive after shipping confirmation.
Please visit our size chart, there you will find detailed instructions of how to take your own measurements.
(Click Here for chart)
What is a consultation?
A consultation is a meeting between designer Ken White & the customer in which all details for a custom garment such as pricing, design, fabrics and measurements will be discussed.
Don't see your question here? Email us at KenWhiteCollectionInfo@yahoo.com
How far in advance should I set up a consultation for a custom prom dress?
The sooner the better. Due to such a high volume in custom prom request, please set your consultation up at 2-3 months in advance to the date of your prom. Click prom booking for details.
How far in advance should I set up a consultation for a custom garment?
At least 1 month in advance. Click custom request
for more details.
What is your returns, refunds & exchanges policy?
Due to every piece being custom made to the client's specific preferences and measurements all sales are FINAL. NO REFUNDS, NO RETURNS & NO EXCHANGES.. However we do offer 1 free alteration. Please email us at KenWhiteCollectionInfo@yahoo.com with your alterations request. Along with your request please provide your full name, a picture of the area that needs altering with garment on, and also a full body front and back photo with a detailed description of the alteration needed.