CUSTOMER CARE

To discuss details pertaining to either of the sections below, please click and submit all information based on category that applies to you. 

Prom Booking/Inquiry 

Custom Bridal Inquiry

Custom Inquiry

(Custom is Anything outside of prom/bridal)

Have any questions or concerns not listed above? We’re always ready to help! Send us an email at KenWhiteCollectionInfo@yahoo.com

 
How long does it take to receive an order once ordered?
 

Since we do not have garments ready-made and every garment is custom made  one by one, and hand sewn to fit our customers specific size, height, color request ,and shape orders can take 2-4 weeks to be completed depending on the current volume of orders. Ready to ship prom gowns 2-3 days. 

 

 

How will I know when my order has shipped?
 

After your order has been complete you will receive a confirmation email stating that your order has shipped along with a tracking number. Please allow 2-5 business days for your order to arrive after shipping confirmation. 

 

 

 

How do I measure myself?
 

Please visit our size chart, there you will find detailed instructions of how to take your own measurements.

(Click Here for chart)

What is a consultation?

A consultation is a meeting between designer Ken White & the customer in which all details for a custom garment such as pricing, design, fabrics and measurements will be discussed. 

Don't see your question here? Email us at KenWhiteCollectionInfo@yahoo.com

How far in advance should I set up a consultation for a custom prom dress?
 

The sooner the better. Due to such a high volume in custom prom request, please set your consultation up at 2-3 months in advance to the date of your prom.  Click prom booking for details. 

 

 

 

How far in advance should I set up a consultation for a custom garment?
 

At least 1 month in advance. Click custom request 

for more details. 

 

 

What is your returns, refunds & exchanges policy?
 

Due to every piece being custom made to the client's specific preferences and measurements all sales are FINAL. NO REFUNDS,  NO RETURNS & NO EXCHANGES.. However we do offer 1 free alteration. Please email us at KenWhiteCollectionInfo@yahoo.com with your alterations request. Along with your request please provide your full name, a picture of the area that needs altering with garment on, and also a full body front and back photo with a detailed description of the alteration needed.   

 

SHIPPING

Since we do not have garments ready-made and every garment is custom made  one by one, and hand sewn to fit our customers specific size, height, color request ,and shape orders can take 2-4 weeks to be completed depending on the current volume of orders. After your order has been complete you will receive a confirmation email stating that your order has shipped along with a tracking number. Please allow 3-10 business days for your order to arrive. 

RETURNS, REFUNDS,& EXCHANGES


Due to every piece being custom made to the client's specific preferences and measurements all sales are FINAL. NO REFUNDS,  NO RETURNS & NO EXCHANGES. However we will issue a total refund only if the customer receives the wrong color garment but we are not responsible if the color portrayed on you monitor screen is not exactly the same color in person. A refund will only be issued after the customer has provided photographed proof and we have confirmed it from our order records. If your order is damaged when order is received, please provide photographed proof to be considered for a possible exchange or refund. Please email any problems to KenWhiteCollectionInfo@yahoo.com.  We do offer (1) free alteration. Please email us at KenWhiteCollectionInfo@yahoo.com with your alterations request. Along with your request please provide your full name, a picture of the area that needs altering with garment on, and also a full body front and back photo with a detailed description of the alteration needed.  

CANCELLATION


Due to each and every garment is custom made to the clients measurements and the materials used can not be reused after construction has begun, orders can not be cancelled after the order is placed. 

 

KEN WHITE COLLECTION, LLC

VISIT OUR LOCATION

"Appointments Only'"

7112 Siwell Rd, Suite A

Byram MS, 39272

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